Frequently Asked Questions

We want you to feel confident before placing your order. Find answers about sizing, shipping, production, returns, payments, and more below.

How do I choose the correct size?

Sizing may vary between products. Review the measurements on our Apparel Size Guide before ordering. Compare the guide with a similar garment you already own for the best fit.

How much does shipping cost?

We offer flat-rate standard shipping throughout the United States. Shipping is $7.99 per order, plus $2.00 per physical item. For example, shipping is $9.99 for one item, $11.99 for two items, and $13.99 for three items.

The complete shipping charge appears during checkout before payment. Visit our Shipping & Delivery Policy for additional information.

Where do you currently ship?

We currently ship within the United States. International shipping is not available at this time.

How long will my order take to arrive?

Most products are made specifically for each order. Your estimated delivery timeframe includes production and shipping. Estimates may vary by product, destination, order volume, holidays, weather, and carrier delays.

Tracking information will be emailed when it becomes available.

Why did I receive more than one package?

Products may be produced by different fulfillment partners or facilities. Items from the same order may arrive separately and have different tracking numbers. You will not be charged additional shipping after checkout.

How can I track my order?

We will email tracking information to the address entered during checkout once your order ships. Please check your spam or promotions folder if you do not see the message.

Tracking may take a short time to update after the carrier receives the package.

Can I change or cancel my order?

Because products are made to order, production may begin shortly after checkout. Contact us as soon as possible if you need to request a change or cancellation.

We cannot guarantee changes or cancellations after production begins.

Can I change my shipping address?

Contact us immediately if the shipping address is incorrect. Once an order enters production or ships, we may be unable to change its destination.

Customers are responsible for reviewing their name, address, apartment number, and postal code before submitting an order.

Do you accept returns or exchanges?

Because our products are made to order, we generally cannot accept returns or exchanges for ordering the wrong size or color, or for a change of mind.

Please review the product description and size guide carefully before purchasing.

What if my item arrives damaged, defective, or incorrect?

Your order number
A description of the problem
Clear photographs showing the item and issue
A photograph of the packaging or shipping label when applicable

We will review the information and determine whether a replacement or refund is appropriate under our store and fulfillment policies.

What if my package is marked delivered but I cannot find it?

Check around the delivery location, with household members, neighbors, apartment staff, and the carrier. Carriers sometimes mark packages delivered shortly before they arrive.

If the package remains missing, contact the carrier with the tracking number, then contact us with your order information and the carrier’s response.

Are product colors exactly as shown?

We work to display product colors accurately, but colors may appear slightly different because of screen settings, lighting, garment color, printing method, and normal production variations.

Are your products made to order?

Yes. Most apparel, accessories, and printed products are created after an order is placed. Made-to-order production helps us offer more designs without maintaining excessive inventory.

How are Amazon books purchased and shipped?

Books displayed on our website link directly to Amazon for purchase. Amazon processes the payment and manages printing, shipping, tracking, availability, and eligible returns.

Amazon book purchases are separate from Love Is My Thang merchandise orders and will not appear in your Squarespace shopping cart.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. Depending on the customer’s device and eligibility, options may include major credit cards, Apple Pay, Google Pay, Link, and Klarna.

Is sales tax charged?

Sales tax is calculated during checkout when required based on the product, shipping address, and locations where Love Is My Thang is registered to collect tax.

How do I apply a discount code?

Enter your discount code in the designated field during checkout. Only one discount may apply unless the promotion states otherwise. Discounts cannot be added after an order has been submitted.

How can I contact Love Is My Thang?

Before contacting us, please review this FAQ, the product description, our size guide, and our shipping and return policies.

If you still need assistance, email support@loveismythang.store. Include your order number when asking about an existing order.

What if I want to create my own wall art or apparel design?

We love collaborating on original ideas! If you have a vision for custom wall art or apparel, please contact us and tell us what you have in mind.

Include the type of product, desired wording, preferred colors, intended audience, and any other details that will help us understand your idea. Custom-design availability, pricing, and production time may vary by project.